• customer services
• complaints
  • complaints procedure
  • independent advice
• repairs
  • how to report a repair
  • our repairs and maintenance service
  • tell us what you think of our service
• paying your rent
  • service charge info
  • support charge info
  • other services/charges
  • payment methods
  • having difficulties paying?
• benefits and allowances
  • Housing benefit
  • Pension credit
  • Attendance allowance / Disability Living Allowance
  • Money Matters
• Housing 21 Service Promise
• accessing care and support
  • support plan
  • Housing 21 extra care
  • help at home
  • using technology to assist with daily living
• getting involved
  • how to get involved
• anti-social behaviour
• equality and diversity
• access to information
• newsletters and information
• frequently asked questions
• useful links
• Oldham Customers
  • useful contact numbers
  • your court manager
  • communal facilities
  • getting involved
  • repairs & maintenance
  • suggestions, compliments & complaints
  • paying your rent
  • tenant information pack
• Kent Customers
  • report a repair
  • paying your rent
  • complaints
  • housing benefit

customer services

Whether you are:

• renting a property in one of our sheltered or extra care schemes
• a home owner through our shared ownership or leasehold schemes or
• enjoy the independence that one of our care and support services provide

This is the part of our website where you will hopefully find the help and information you require.

Customer Services

On this site we have lots of useful information and advice, but if you are unable to find the information you need, or require further help, please contact us on:

Tel: 0345 607 0272
Email: customerservicesadministration@housing21.co.uk

Repairs

Please report any repairs to your court manager or if they are not available call 0345 603 0099 during normal office hours.

If it is an emergency and out of normal office hours please report it to our contractor Tunstall via your pull cord.

Want to request a transfer?

Call our Lettings and Marketing department on 0345 606 6363 or email them at lettings@housing21.co.uk

Office hours

Our office hours are Monday to Friday, 9:00am to 5:00pm and we are closed on bank holidays.